Psy Planner

Contents

1. Definitions
2. Customer Eligibility and Access
3. Scope of Services
4. Data Location and Residency
5. Payments
6. Guarantee and Refund Eligibility
7. Acceptable Use
8. Use of Artificial Intelligence and Automated Features
9. Technical Support and Data Migration
10. Regulatory Compliance
11. Service Availability and Maintenance
12. Termination and Suspension
13. Third-Party Services and Integrations
14. Modifications to Services and Terms
15. Intellectual Property Rights
16. Feedback and Customer Submissions
17. Warranties and Disclaimers
18. Limitation of Liability
19. Indemnification
20. Force Majeure
21. Dispute Resolution
22. Governing Law
23. Severability
24. Entire Agreement
25. Communications
26. No Waiver
27. Survival
28. Contact Information

1. Definitions

• Account Data: information linked to your account, such as contact details, credentials, and billing data.
• Customer: an individual or entity subscribing to the Services.
• Customer Data: information entered or uploaded by Customers or Users in the platform.
• Services: features provided by Psy Planner as part of the subscription.

2. Customer Eligibility and Access

To use the Services, you must be legally able to enter a binding contract, provide accurate registration information, and keep your credentials secure. You are responsible for all activity under your account.

3. Scope of Services

Psy Planner provides practice management functionality including scheduling, client records, notes, calendar sync, and related workflows. Feature availability may vary by region, plan, or product updates.

4. Data Location and Residency

Your data may be processed in one or more supported regions depending on hosting configuration, integration providers, and legal requirements.

5. Payments

Paid subscriptions are billed through Paddle. You authorize recurring charges for active plans unless canceled. You are responsible for keeping payment details current and paying invoices when due.

6. Guarantee and Refund Eligibility

Promotional guarantees or refunds, if offered, are subject to the terms presented at purchase time. Eligibility may be limited where invoices are overdue, accounts are in breach, or pricing terms are abused.

7. Acceptable Use

You must use the Services lawfully and responsibly. Prohibited conduct includes unauthorized access, malware distribution, infringement of third-party rights, and misuse of personal or sensitive data.

8. Use of Artificial Intelligence and Automated Features

AI features are provided to assist workflows and do not replace professional judgment. You remain responsible for verifying outputs and ensuring lawful and ethical use in your jurisdiction.

9. Technical Support and Data Migration

When you request support or migration assistance, we may access limited data necessary to fulfill that request, subject to confidentiality and security obligations.

10. Regulatory Compliance

We apply safeguards aligned with applicable privacy and data protection frameworks. You are responsible for ensuring your own compliance obligations are met when using the Services.

11. Service Availability and Maintenance

We aim for reliable operation but do not guarantee uninterrupted service. Maintenance and outages may occur, including for third-party dependencies.

12. Termination and Suspension

We may suspend or terminate access for material breaches, security risks, or non-payment. You may close your account at any time, subject to outstanding fees and applicable data retention rules.

13. Third-Party Services and Integrations

Integrations (for example Google Calendar and payment providers) are optional and governed by those providers' terms and privacy notices. You are responsible for assessing suitability and lawful use of any enabled integration.

See our vendor transparency page: www.psyplanner.app/processors.

14. Modifications to Services and Terms

We may modify the Services or these Terms from time to time. Continued use after updates become effective constitutes acceptance of the updated Terms.

15. Intellectual Property Rights

All platform intellectual property belongs to Psy Planner or its licensors. You retain ownership of your data and grant us a limited license to process it solely to provide and improve the Services.

16. Feedback and Customer Submissions

If you submit feedback, you grant us a non-exclusive right to use it to improve our products and services without compensation.

17. Warranties and Disclaimers

Services are provided on an "as is" and "as available" basis, subject to non-excludable rights under applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses. Our aggregate liability is limited to fees paid for the Services during the 12 months before the claim.

19. Indemnification

You agree to indemnify Psy Planner against claims arising from your breach of these Terms, unlawful use of the Services, or infringement of third-party rights.

20. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including major outages, natural disasters, or third-party infrastructure failures.

21. Dispute Resolution

Parties agree to attempt good-faith resolution first. If unresolved, disputes may proceed through mediation, arbitration, or courts as permitted by applicable law.

22. Governing Law

These Terms are governed by applicable laws specified in your customer agreement and mandatory local consumer protections.

23. Severability

If any provision is held unenforceable, remaining provisions stay in effect to the fullest extent permitted by law.

24. Entire Agreement

These Terms, together with referenced legal documents, constitute the entire agreement regarding use of the Services.

25. Communications

You consent to receive electronic communications related to your account, service updates, security notices, and billing.

26. No Waiver

Failure to enforce any provision is not a waiver of the right to enforce it later.

27. Survival

Provisions that should survive termination (including liability, IP, indemnity, and dispute provisions) remain in effect.

28. Contact Information

For support or legal inquiries related to these Terms: